Primefix Kenya
Repair without the trip.
Doorstep pickup. Expert repair. Returned to your hand. Every step verified, photographed and paid by M-Pesa.
How it works
Book online and pay the pickup fee
Describe the device and the fault, add photos, and choose a pickup time.
A rider collects it
Hand it to the rider at your door and confirm the handover in the app: that is your proof of what left your hands.
Approve the quote
The technician diagnoses, you get an itemised quote. Accept, decline or negotiate in the app.
Pay and get it back
Track the repair, pay the balance by M-Pesa and a rider returns it, or collect at the shop.
Peace of mind, built in.
Verified handovers
Every handover at your door is confirmed with a code. That is your receipt.
Photos at every step
Before pickup, at the bench and after the repair.
Quote before any work
Accept, decline or make an offer. Nothing starts without you.
Pay with M-Pesa
Straight to the shop. Receipts on your phone.
Repairs for your business.
A quote for all your devices, a free visit from a technician, and repairs invoiced to your company.
Your device, on the record.
From the moment a rider collects it to the moment it is back in your hand, every handover, quote, payment and update is timestamped and visible to you.
14-day repair warranty
Original (Service Pack) parts carry a 90-day warranty, on repairs and on parts you buy.
Contact
0700 099 026Opening hours
- mon08:00 – 18:00
- tue08:00 – 18:00
- wed08:00 – 18:00
- thu08:00 – 18:00
- fri08:00 – 18:00
- sat09:00 – 15:00
- sunClosed
Questions? Answers.
Do I have to bring my device to Primefix Kenya?+
No. A TumaBoda rider collects your device from your door in Nairobi, and returns it after the repair. You can also walk in to our workshop at , or collect it from there.
Which devices does Primefix Kenya repair?+
iPhone, MacBook, iPad, iMac, Apple Watch, Android phone, Windows laptop. We handle screens, batteries, charging ports, cameras, Face ID, keyboards, liquid damage and board-level repairs.
How much does the pickup cost?+
The pickup fee is the courier fare for your address plus a diagnosis fee of KES 500, shown before you pay. If you go ahead with the repair, the diagnosis fee is credited against it.
Do I have to accept the quote?+
No. You can accept it, make up to 3 counter-offers, or decline. If you decline, you pay only the diagnosis fee and the return delivery, and your device comes back to you.
How do I pay?+
Online, on Paystack's secure page: by M-Pesa, card or bank, or in cash at the shop. A 50% deposit starts the repair and the balance is paid before your device is returned. You get a receipt and a tax invoice.
How do I know my device is safe with the rider?+
Every handover is verified by scanning the rider’s TumaBoda QR code in the app, and recorded with the time, the rider and the photos you took. We photograph the device again when it arrives at the bench.
Is there a warranty?+
Yes, 14 days on the parts we fit and our workmanship for the repaired fault.
Is my data and passcode safe?+
Back up first. If you share your passcode it is encrypted, shown only to the technician working on your device, and deleted when the job closes.
Is Primefix Kenya part of Apple?+
No. Primefix Kenya is an independent repair service and is not affiliated with or endorsed by Apple Inc.